• Archive
  • Notes
  • Photos
  • Work
  • About
2026 2024 2021 2019 2017 2016 2015 2014 2013 2012 2010

Why In-App NPS Surveys Backfire

← Notes · Jan 20, 2017

This is generally why we advise against in-app NPS surveys. Just email them to customers.

Hacker News comments complaining about survey pop-ups and giving one star to apps that interrupt with review prompts

Topics UX DesignCustomer Success

Originally posted on X ↗ (opens X) Reply on X ↗ (opens X)

Atlanta, GA, USA
  • Email
  • LinkedIn
  • Instagram
  • X
  • YouTube
  • Links
  • RSS/Atom